Wait it out – for example, Airbnb gives you 14 days to reply. Take a moment to read the review, think about what went wrong, and wait before replying. Perhaps, the bad review has taken you completely by surprise. You put a lot of effort into making those guests feel at home, maybe even spending money perfecting the house.

Let’s say you think a review is ridiculous. It doesn’t take much to know this will just make things worse. We know the first thing you want to do when you read a bad review is roll up your sleeves, make a defensive argument, and type out your rage. Cool down, take a breath, and don’t act impulsively Pro tip: Turn bad reviews around by not focussing on what went wrong, but looking at what you can change to win back a 5-star review.

Take your time to read a bad review several times over, analyzing each point and using it as a learning experience to improve your home and hosting techniques. A lot of hosts tend to take reviews personally, getting defensive instead of staying professional, and it shows in your written reply. The main thing to remember is the fact that bad reviews are not a direct reflection of who you are as a person. In this week’s episode, we’ll walk you through exactly what to do when you’re faced with a bad review. No matter the circumstances of how the bad reviews came to be, it’s essential to learn how to deal with this inevitable event. Unfortunately, it’s only a matter of time before things are bound to go wrong.

You’ve maintained everything perfectly and provided an unparalleled experience for your valued guests. You probably never thought this could happen. What happens though when you got all the bookings you wished for, but some ⅕ star ratings pop up on your page? In the last episode, we spoke about how wrong it is to wait until the last moment to start promoting your properties.

Hello, again! Are you ready for another episode of the BnB Stories Series? 🤩

Airbnb refund policy bad experience